Frequently Asked Questions
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At Deja Vegan, we have very fast and efficient shipping.
If you’d like to make changes to your order, please contact us immediately.
The fastest way to contact us is by Email or by Facebook.
On behalf of the Deja Vegan family, we appreciate and thank you for your business!
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in the original packaging.
Several types of goods are exempt from being returned. But we Understand that something could go wrong with one of our products eventually, therefore we ask that you follow the 8 days return policy and send a message on Facebook explaining the reasons why you should return the item(s).
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 7 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us via Facebook.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a message via Facebook.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product back to us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Thank you for shopping at Deja Vegan!
Get In Touch
We’re a proud Company and strive to provide 5 star customer service at all times. If you need immediate assistance/have questions, please contact us via Facebook. We normally reply within 24H.
We are available M-F 10:00AM-10:00PM EST